Shopping Guide

--Store Information
Store Name: HIKO's 
Company Name: Takara Kaihatsu, LLC

Manager: Takahiko Sagawa
Address: 2225 East Belt Line Road Suite 211 Carrollton, Texas 75006 U.S.A.
Phone: +1-903-919-0173
e-mail: info@hikosusa.com

-Credit Card (VISA, Master Card, American Express, Discovery, JCB, Diners Club)

-PayPal.

-Bank Deposit (JPMorgan Chase)

-Cash (Local pickup only)

Shipping costs vary by item. Please check item descriptions for shipping costs. We ship small items within 3 to 15 business days after we receive payment. Please contact us about shipping cost and estimated delivery time for furniture and large items before placing order. We will provide quote for shipping cost and delivery schedule once we know your desired delivery location. 

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and shipped at your expense in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@hikosusa.com. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@hikosusa.com.
Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We cannot accept returns on sale items or gift cards.
Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

--Sales Tax (Texas)
Items shipped within the State of Texas will be subject to 8.25% local sales tax. Please check local jurisdictions for items shipped outside of Texas. 

--Surcharge
When shipping internationally, taxes, duties and any form of bureaucratic surcharge are your responsibility.

--Base Currency
The base currency in our store is US Dollar. When you access to our store from outside of the United States, the system will automatically convert all values of items to your local currencies. However, once you checkout, any monetary amounts will be shown in the US dollar.
Our exchange rate data and values of items in all currencies except for US Dollar are updated every hour. Customer pays foreign exchange fee if applicable.